We use the highest quality casting resin which is UV stabilised and inhibits yellowing, however, if left in direct sunlight this can cause the resin to yellow/amber more quickly. To prolong the resin clarity it’s best to display your item out of direct sunlight or away from heat such as fireplace mantels to avoid this. The sun will always win this battle! Please be aware that ultimately all resin will show signs of degradation and will amber over time (it will take on a new vintage style). We cannot take any responsibility for resin pieces that turn yellow/amber after a short period of time as there is no way to know how much UV light the items were exposed to while in the client’s possession and some flowers react differently in resin to others.

Resin is a two-part liquid that needs to be carefully mixed at the correct ratio and temperature. On rare occasions, resin can overheat which causes it to thicken too fast & overheat which means it’s not suitable for use. If the resin overheats whilst it’s in the mould with your flowers, there’s a risk of spoiling. Please be rest assured that we are very experienced and do everything in our power to prevent this. However, it can happen. In the unlikely event that this does occur, We will offer the best possible solution such as a partial/full refund, discount, or a replacement made at no extra cost. This will be dependent on the order and discussed on an individual basis.

Due to the handmade nature of our items, please be aware that there may be some ‘imperfections’ such as micro-bubbles, dust, uneven edging, or some small micro-cavities. Larger shapes will also have ‘layer lines’ due to being poured in multiple layers, this is unavoidable and these don’t detract from the overall piece, they are simply signatures of a handmade item. All shapes are to be displayed forward-facing and may on occasion have an uneven back (or front) due to the flowers being too large for the moulds. The sides of all shapes will not be as shiny as the fronts, this again is not classed as a defect and it’s purely a sign of a handmade item. Flower preservation is perfectly imperfect, if you are looking for a perfect finish, f lower preservation is not for you. By ordering, you are accepting of these conditions and they are not classed as defective.

IMPORTANT THINGS TO NOTE REGARDING YOUR FLOWERS

It is the clients responsibility to ensure that the flowers arrive to us in the best possible condition. Packing instructions will be provided & should be followed exactly for best results. We cannot be held responsible for any damage caused to your flowers whilst they are in transit via any Third Party.

Please also note:

*We do our best to use as many of your flowers as possible however please note that we may not use all of the flowers provided. We will use the best-preserved options only. *If you have larger flowers and have chosen a small mould, we may need to deconstruct your flowers to fit inside the mould. Usually, we will discuss this with you when we receive your flowers to see if you would like an alternative option.

*Some flowers will show signs of bruising, this is something that is out of our control and will only be visible once placed in resin. This can happen at any point, from the florist handling them to them being held on your day to them being in transit.

*When you place your order, you are agreeing to the understanding that some f lowers change colour and shape as they dry. Your flowers may darken or change tone and they tend to shrink a little due to the drying process. Light pinks & purples sometimes turn into each other shade (pink can turn lilac & vice versa for example). White will often turn a shade of cream/off-white. Some flowers dry a lot better than others, if your arrangement is all one type of flower or you have concerns over their suitability feel free to message us to discuss them. There is a possibility that the flowers may become dull over time if left in constant direct sunlight. We will do our best to discuss with you the amount of flowers to be sent to us. If we feel there will be a lot left over from your bouquet we will get in touch and you will be offered alternative shapes and a chance to add any items to your order. 

As with all steps in the preservation process, everything is made entirely by hand, so imperfections may occur and should be accepted as part of a handmade product. The process of including a photo involves mock-up design, print & lamination. The laminated photo may on occasion have a very small section which didn’t laminate 100%, which we are unable to identify until it’s placed in resin and a small amount of leakage appears in the form of a shadow. This is not classed as defection and is out of our control. However, we will do our absolute best to ensure this doesn’t happen. Please note that these imperfections do not qualify for any refund as they are inherent to the handmade production process. If you are including a photo charm, the same rule above applies except, instead of lamination, a different type of resin is applied to the photo charm first which acts as a sealant before the main resin pour. As above, this may leak on occasion and cause the photo to appear darker in spots. Clear/natural Diamanté charms or pins may be difficult to see in resin due to its clarity. Other metals tend to stay exactly the same once placed in resin. Ribbons will change to a darker colour (as if dipped in water)