SHIPPING
Shipping
When ordering, please select the relevant postal option, for example for Resin orders, select Resin Postage and Jewellery orders, select the Jewellery option.
Complete orders will be sent via Royal Mail.
Our turnaround time is between 3 and 6 months.
For larger projects or packages turnaround can be up to 8 months.
If your items have not arrived within 5 working days please contact cat@kjlmemorials.co.uk with your order details.
If your items arrive damaged in anyway please email cat@kjlmemorials.co.uk with photos and order details.
SHIPPING TO US
When sending flowers or inclusions to us please ensure you have included your name, contact information and order number in the parcel.
When sending flowers to us please follow our detailed instructions that will have been emailed to you.
Flowers and Inclusions can be posted using Royal Mail Special Next Day Delivery. You are responsible for the cost of sending inclusions or flowers to us.
We can not be held responsible for any loss or damage with your items during transit to us.
Items can be dropped off directly to us by arrangement.